As a client of UK Forklift Truck Training, you agree to the terms and conditions set out as below:
We reserve the right to amend these terms from time to time.
No variation can be made to these terms without the written consent of UK Forklift Truck Training. The acceptance of attendance on a training course with UK Forklift Truck Training by the client shall be deemed to be an acceptance of these terms and conditions, and will lead to a binding contract between the parties.
As our client you agree to provide any information required for UK Forklift Truck Training to carry out the registration process relating to training. This information will be required within an agreed timescale.
UK Forklift Truck Training reserves the right to amend any accidental error or omission without liability.
Health and Safety
The client accepts responsibility under the Health and Safety at Work Act 1974 and will not contravene any duty or inspection imposed by law.
We reserve the right to expel or not to admit individuals, without liability if, at our absolute discretion, their behaviour is inconsistent with our reputation or conducive to the delivery of training.
Each individual must inform us of any medical condition/s which may affect them or others whilst on course and UK Forklift Truck Training undertake that all such information will be kept in confidence. In addition, it is the responsibilities of each individual to take appropriate medical advice as to whether they are fit to participate in the training.
The client will accept full responsibility for all statutory requirements placed upon a client by the relevant governing bodies and acts including the maintenance and safety of the lifting equipment, protective clothing and all insurances including any loss, injury or damage sustained during the course of training or arising out of the neglect and/or breach of statutory duty by the client or in any other way.
Trainees must adhere to all health and safety instructions given by the Course Organiser/Trainer/Instructor/Assessor during their time with us.
The Trainer/Instructor/Assessor have the right to finish a course early if conditions are deemed to be unsafe.
UK Forklift Truck Training cannot be held liable for any loss or damage caused by Force Majeure.
UK Forklift Truck Training accepts no liability of any kind for any loss or damage to property or for any other loss, including loss of earnings, profits or injury to persons arising directly or indirectly from any act or omissions of UK Forklift Truck Training irrespective of how this loss/damage was caused.

All accounts are subject to the following terms of payment:
We accept BACs and cheque payments. Cheques should be made payable to UK Forklift Truck Training. All invoices are due within 30 days.
In the event of non-payment by the due date,UK Forklift Truck Training reserves the right to charge interest on overdue payments at the rate of 8% plus Bank of England base rate per day. Certificates will not be issued until payment is made in full.

UK Forklift Truck Training have the following cancellation policy:
10% of course fee if cancelled with more than 14 days notice.
20% of course fee if cancelled with more than 7 days but less than 15 days notice.
50% of course fee if cancelled within 3 days notice or less.

Any courses confirmed in writing & unattended may be subject to a booking fee.
Any unpaid cheques will incur a minimum administration fee of £25.
Certification remains the property of UK Forklift Truck Training until UK Forklift Truck Training has been paid in full the price agreed together with any interest and charges thereon.
These terms shall be governed by English law and be within the exclusive jurisdiction of the English courts.

Updated January 2022

We have put together some frequently asked questions about forklift training. However, if you have any queries please do not hesitate to contact us on 01204 822051/07719529722 or email us at and we will be happy to help and discuss your training requirements in more detail.

What will I need for you to be able to train at my premises?
  • All that we require for onsite training is the following:
  • A safe reliable truck with a LOLER certificate( thorough examination) for the duration of the course
  • A flat area for steering exercises inside or out
  • A safe area set aside from the main working area and preferably under cover
  • A supply of empty pallets uniform in size
  • 2 or 3 realistic loads
  • An office or room to carry out the theory element of the course
What forklift training courses do you offer?
Training courses tend to fall into four main categories for:
  • A Novice Operator – someone who has never operated a forklift truck before and never been certificated.
  • A Semi Experienced Operator – someone who has operated a forklift but never been certificated.
  • A Refresher – someone who has been previously certificated to operate a forklift truck but needs to be brought up to date with current regulations.
  • A Conversion – someone who has been certificated but now needs to drive a different type or different size forklift truck.
Do employers have to train their operators?
Yes. In the UK reference to this is made under the Health & Safety at Work Act 1974, the HSE Approved Code of Practice for Rider Operated Lift Trucks, the Provision and Use of Work Equipment Regulations (PUWER) 1998 and the Lifting Operations and Lifting Equipment Regulations (LOLER) 1998. The forklift truck is classed as a piece of work equipment and under those regulations you must provide documentary evidence that the training has been satisfactorily completed and a forklift licence provides proof that your operators are competent to drive a forklift truck.

How often should my staff have refresher training?
Legally there is no set frequency for refresher training but the HSE recommends refresher training between 3 and 5 years or as specified by your Risk Assessment and Insurer’s requirements. Their Code of Practice states that employers should continually monitor their forklift operators to ensure their competence. It is only a 1-day course and up to 3 operators can be trained at the same time.

Will A Counterbalance Licence Also Cover Driving a Reach Truck?
No. Counterbalance and Reach trucks are classed as different machines and do not have the same operating procedures. However, if they are already certificated, it will only require a conversion course to enable them to drive both types of forklift.

Does a Counterbalance Licence Cover All Size Counterbalance Trucks?
No, ITSSAR has 3 different size categories for counterbalance trucks. Those categories are up to and including 5 Tonne; Over 5 Tonne and up to and including 15 Tonne and Over 15 Tonne so a conversion course will be required for each type.
Do forklift instructors have to be registered?
Yes. In the UK all Forklift instructors must be registered and all of our instructors are ITSSAR (Independent Training Standards Scheme and Register) accredited and registered.